Frequently Asked Questions

What should I do if I have forgotten my password?

If you forgot your password you can get a new password immediately using the forgot password page. If you run into any issues our super friendly 24/7 support staff will help you in real time via chat - the orange icon at the bottom right of this page will open chat - or email at

What welcome bonuses can I get at CasinoJAX?

As a new player at CasinoJAX you are eligible for our Welcome Bonus package of up to 5,000 + 100 Bonus Spins This welcome package is available to be claimed on your first Six deposits in the casino. For further information about our welcome bonus package please visit our promotion pages or ask our customer support team

Are the games fair?

At CasinoJAX we hold fair gaming to the highest standards and provide to our players only the best fair and responsible gaming providers. Apart from that, all games hold necessary Random Number Generation certifications, and are independently reviewed by a number of 3rd party providers.

Can I play the casino games without spending any money?

Yes, all players are able to practice or play their favourite games without the risk of losing real money. Just click “Play for Fun” to load the game in the demo play mode.

What happens if the game I’m playing freezes in the middle of a round?

If the game freezes while you are playing, your latest game round may stay unfinished. However, in such cases it is usually played (outcome) on the server and the winnings, if any, are added to your balance when you are reconnected.

I can’t get the casino game to start when I click the link. What should I do?

First, please check your browser version you currently have running, if it requires an update then pleae do so. Please also clear your browser cache and cookies, restart the browser and try again. In case it still does not work, contact our Support Service Team.

Is all my information secure with CasinoJAX?

We use the best and most innovative technologies, 128-bit Secure Socket Layer encryption and PGP protocol included, to ensure safe and secure data transfer.

How do I submit my documents? Where can I see the status of my documents?

To upload the required documents, go to your personal profile and click on the ‘Documents’ tab. Please note that the file size should not exceed 2MB. Accepted file formats are pdf, gif, jpeg, jpg, bmp, png and tif. Once the documents are uploaded, please wait until we check them and verify your account. You can find out the status of your documents by clicking on the ‘Documents’ tab in the previous step.

Can I close my account for a specified amount of time?

Sure. You are able to either self-exclude yourself for a specified period of time in your personal profile or let our Support Service Team close your account with a possibility to reopen it later. Just contact them directly through Live Chat or send an email to

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